Hard collection Officer

Job description

Roles and Responsibilities • Manage loan collection process from start to finish, ensuring timely recovery of outstanding debts. • Identify potential risks and develop strategies to mitigate them during the collection process. • Conduct field visits to meet with borrowers, negotiate settlements, and enforce payment plans. • Collaborate with internal teams (e.g., sales, operations) to resolve customer issues and improve collections efficiency. • Maintain accurate records of all interactions with customers using our CRM system.