Hiring - Contact Center Manager (Outbound Sales)- Insurance - Mumbai

Job description

Urgent Hiring hiring for Contact Center Manager (Outbound Sales - Insurance) for Gurugram. Candidate should have strong experience in outbound sales in any product and contact center operation experience. Interested candidate can call on 7982112501 or email their resume on Brijeshkumar@paisabazaar.com Entity - Policybazaar Location - Mumbai, Malad West Key Responsibilities: • Drive sales performance and ensure achievement of business targets • Manage and lead the sales team with a strong focus on productivity and conversions • Monitor pipeline, enquiry management, and closure efficiency • Ensure high customer engagement and resolution handling • Track daily sales, MIS, KPIs, and operational performance • Coordinate with internal stakeholders for smooth execution and escalations • Improve process adherence, sales quality, and team accountability • Drive retention, upselling, and overall customer experience Preferred Candidate Profile: • Prior experience in outbound sales/team management roles, • Strong communication and leadership skills • Good understanding of sales funnel and conversion metrics • Ability to work in a high-pressure and target-driven environment • Automotive/Insurance/BFSI/Contact centre experience will be preferred • Strong ownership and stakeholder management skills • Experience in managing more than 100+ outbound agents team.