Hiring Drive - Customer Service Specialist - Pune - Sep 6th

Job description

Data & Time: (Sep 6th- Sunday ) / 2.00 PM - 4.00 PM Venue : ADP Private Limited, The Square, Survey No: 35, Hissa, No.9+10+11+12, Nagar Road, Wadgoansheri, Pune, Maharashtra - 411 014 Role Overview We are seeking a client-facing International Voice Process Executive with 2 to 6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency. Key Responsibilities • Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls • Handle inbound/outbound customer interactions with professionalism and clarity • Understand client requirements and provide accurate, timely resolutions • Ensure high levels of customer satisfaction (CSAT) through quality service • Build and maintain strong client relationships through effective communication • Document customer interactions and updates in CRM systems • Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores) • Identify opportunities for process improvement or upselling (if applicable) • Escalate critical or unresolved issues to appropriate teams Required Skills • Excellent spoken English with neutral/global accent • Strong client-handling and interpersonal skills • Ability to manage difficult conversations professionally • Active listening and problem-solving abilities • Ability to work in night/rotational shifts Qualifications • Graduate in any discipline • Mandatory -2 to 6 years of experience in International Voice / Client-Facing roles