Identity access management Professional- L2

Job description

Position Description Job Title: Identity access management L2 Location: Chennai / Bangalore Employment Type: Full Time Experience Required: 2-5 Years Education: Bachelor's degree or equivalent Responsibilities • Direct Responsibilities • Should be responsible for maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe. • Manage requests coming from users (Service Now) as single entry point for the end users. • Should work along with teams while resolving prioritized issues and sharing the Application Support team's workload • Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) • Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments. • Should monitor the infra 24/7 and find out any performance bottleneck and come up with recommendations to improve SailPoint application performance. • Good knowledge of Incident/Change/Problem management process (ServiceNow). • Production of Incident Report (PIR) in case of critical incident related to Reconciliation application. • Problem resolution: Incidents analysis, steering of corrective action • Strong hands on experience on Web and Application servers • Needs to have experience in Performance engineering and improving SailPoint application performance • Should have sound experience in SailPoint Access Governance module • Should be able to contribute in Capacity planning come up with Infra scalability recommendations • Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes • Should be able to work with DBA in implementing Performance improvements on DB platform • Should have experience in Build Automation Continuous improvement in J2EE based applications • Should be able to define Purging, Data retention, DB backup and restore strategy Technical Behavioral Competencies • 3 to 6 years of IAM support experience preferably on SailPoint. • Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience • Hands on in troubleshooting LCM workflows, connectors, config events, scheduled tasksetc. • Hands on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML • Hands on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MS SQL • Good support knowledge on REST APIs is added advantage • Experience in Active Directory, LDAP, RACF, PeopleSoft • Good knowledge on JIRA, ServiceNow is a plus • Excellent hands on experience with web/App servers • Experience with Agile / Scrum IT methodology is a plus • General banking domain knowledge is a plus • Should have good analytical and logical reasoning skills. • Excellent verbal and written communication skills. Skills Referencial; Technical Skills: • SailPoint Tool Technical Knowledge • Access Management Domain Knowledge • JAVA • MS SQL Behavioural Skills • Ability to collaborate / Teamwork • Attention to detail / rigor • Client focused • Ability to synthetize / simplify Skills: • Access Management • Communication • IAM Privileged Access Mgt • SailPoint IdentityIQ • Infrastructure