Identity access management Professional- L2

Job description

Position Description **Job Title:** Identity access management L2 **Location:** Chennai / Bangalore **Employment Type:** Full Time **Experience Required:** 2-5 Years **Education:** Bachelor's degree or equivalent Responsibilities - Direct Responsibilities - Should be responsible for maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe. - Manage requests coming from users (Service Now) as single entry point for the end users. - Should work along with teams while resolving prioritized issues and sharing the Application Support team's workload - Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) - Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments. - Should monitor the infra 24/7 and find out any performance bottleneck and come up with recommendations to improve SailPoint application performance. - Good knowledge of Incident/Change/Problem management process (ServiceNow). - Production of Incident Report (PIR) in case of critical incident related to Reconciliation application. - Problem resolution: Incidents analysis, steering of corrective action - Strong hands on experience on Web and Application servers - Needs to have experience in Performance engineering and improving SailPoint application performance - Should have sound experience in SailPoint Access Governance module - Should be able to contribute in Capacity planning come up with Infra scalability recommendations - Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes - Should be able to work with DBA in implementing Performance improvements on DB platform - Should have experience in Build Automation Continuous improvement in J2EE based applications - Should be able to define Purging, Data retention, DB backup and restore strategy Technical Behavioral Competencies - 3 to 6 years of IAM support experience preferably on SailPoint. - Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience - Hands on in troubleshooting LCM workflows, connectors, config events, scheduled tasksetc. - Hands on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML - Hands on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MS SQL - Good support knowledge on REST APIs is added advantage - Experience in Active Directory, LDAP, RACF, PeopleSoft - Good knowledge on JIRA, ServiceNow is a plus - Excellent hands on experience with web/App servers - Experience with Agile / Scrum IT methodology is a plus - General banking domain knowledge is a plus - Should have good analytical and logical reasoning skills. - Excellent verbal and written communication skills. Skills Referencial; Technical Skills: - SailPoint Tool Technical Knowledge - Access Management Domain Knowledge - JAVA - MS SQL Behavioural Skills - Ability to collaborate / Teamwork - Attention to detail / rigor - Client focused - Ability to synthetize / simplify Skills: - Access Management - Communication - IAM Privileged Access Mgt - SailPoint IdentityIQ - Infrastructure