ISC Quality Specialist

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About This Role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the “voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role • Represents the business ISC in front of the Area Commercial teams and in front of the customers • Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close • Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow • Accountable to implement the defined plans and actions in support of business needs • Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met • Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration • Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally • Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) • Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. • Employee stock purchase programs (availability varies depending on location). • Student Debt Retirement Savings Match Program (U.S. only). • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. • Competitive yearly vacation allowance