IT Operations Assoc Manager - Digital Transformation (Supply Chain)

Job description

**Overview** The primary objective of this role is to enable, optimize, and digitally transform the end-to-end supply chain by designing, delivering, and sustaining technology solutions that improve operational efficiency, service levels, cost performance, and business agility. The role acts as a strategic partner to Supply Chain functions— **Planning, Procurement, Agro, Manufacturing, EHS, Quality, Warehousing, Logistics, and Customer Service** —to ensure technology investments drive tangible business outcomes. The purpose and scope of the role is to: - Align Supply Chain business needs with digital & IT capabilities by deeply understanding functional processes and pain points. - Drive digital transformation initiatives that leverage automation, analytics, AI/ML, and integrated platforms to modernize supply chain operations. - Ensure seamless orchestration of systems and data across multiple functions and partners to support real-time visibility and decision-making. - Serve as the bridge between business teams and technical teams, enabling solutions that are technically robust, scalable, secure, reasonable in cost and deliver the intended value. - Enable continuous improvement and adoption, ensuring that solutions are effectively utilized and continually enhanced to meet evolving business needs. - Engage cross-functional teams including Finance/Controls, Sales, R&D, Engineering and other external supply chain partners to ensure seamless integration of IT capabilities with business processes. **Responsibilities** **Business Engagement & Requirement Management** - Act as the primary IT partner for Supply Chain teams across Planning, Manufacturing, Agro, Procurement, Logistics, Warehousing, and Customer Service. - Proactively identify digital opportunities and pain points by engaging with stakeholders at all levels. - Gather, validate, and translate functional requirements into clear solution specifications. - Ensure alignment of all initiatives with supply chain strategy and enterprise architecture. **Solution Design & Functional Leadership** - Lead functional solution design for key Supply Chain processes (e.g. transportation, logistics, warehousing, Agro etc) - Evaluate technology options and recommend solutions based on fit, scalability, cost, and integration needs. - Set up and actively lead design workshops, process mapping sessions, and blueprint creation. - Ensure data, process, and integration consistency across applications. **Project & Program Delivery** - End-to-end ownership of digital initiatives, including planning, vendor coordination, execution, testing, deployment, and hypercare. - Drive cross-functional teams to meet timelines, quality standards, and business outcomes. - Conduct and coordinate for UAT (user acceptance test) cycles, ensuring scenarios reflect true operational needs. - Manage risks, dependencies, and change requests throughout the project lifecycle. **Stakeholder Communication & Change Management** - Provide regular updates on project progress, risks, and decisions needed. - Prepare communication materials, training documentation, and user onboarding content. - Foster a culture of digital adoption, helping users confidently leverage new tools and systems. **Data & Analytics Enablement** - Support accurate and timely data flows across systems. - Collaborate with analytics teams to deliver dashboards, KPIs, and predictive insights. - Ensure data quality, governance, and integration integrity across supply chain applications. **Value Delivery & Performance Tracking** - Track benefits realization of IT investments (cost savings, service improvements, automation benefits). - Ensure digital initiatives directly support supply chain KPIs - Present performance insights and improvement opportunities to leadership teams. **Continuous Improvement & Digital Optimization** - Identify automation, simplification, and digitization opportunities across supply chain processes. - Lead process improvement initiatives using analytics and automation. - Influence adoption through training, communication, and capability-building interventions. **Governance, Compliance & Risk Management** - Ensure solutions follow IT and cybersecurity policies, regulatory requirements, and audit guidelines. - Maintain strong controls around change management, access management, and data protection. - Represent Supply Chain IT in governance forums and architecture councils. **Application Operations & Support** - Ensure day-to-day stability, performance, and availability of supply chain applications. - Act as the escalation point for high-priority incidents and coordinate resolution with support teams. - Drive root cause analysis and permanent fixes to minimize repeated issues. - Maintain system documentation, SOPs, and configuration records. **Vendor & Partner Management** - Coordinate with technology vendors, implementation partners, and managed service teams. - Evaluate vendor deliverables, quality, SLAs, and compliance. - Ensure external partners understand business context and deliver solutions aligned with expectations. **Qualifications** **Experience Requirements** - Bachelor’s degree in Engineering and Masters in Business Management - 10–12 years of experience in Supply Chain IT, Digital, or Business-facing roles through Consulting assignments. - Experience delivering or supporting large-scale digital transformation programs in FMCG or related industries. - Proven experience in multi-stakeholder, cross-functional environments. - Exposure to global or multi-market operations **Technical & Systems Knowledge** - Advanced Planning Systems (e.g. APO, Blue Yonder) - WMS/TMS solutions (e.g. Blue Yonder, SAP EWM/TM) - Control Tower platforms - ERP (SAP ECC/S4HANA – core MM, PP, SD modules) - Understanding of integration technologies (APIs, EDI, IDocs, event-driven platforms). - Familiarity with cloud platforms (e.g. AWS, Azure) and their use in enterprise a