IT Support Analyst

Job description

JOB DESCRIPTION Provide Level-1 and Level-2 support for end-user computing services. Troubleshoot hardware, software, network, and application issues. Ensure compliance with SLA and service quality targets. Coordinate with vendors and support teams for issue resolution. Support software deployment and system upgrades. Maintain asset lifecycle and inventory records. Contribute to knowledge management and documentation. Support IT security and compliance initiatives. QUALIFICATIONS Any Degree / BE / B.Tech EXPERIENCE 2-5 Years JOBS PERFORMED BY THE TEAM End User Computing Support IT Helpdesk Operations Endpoint Administration Asset Lifecycle Management IT Security Compliance Support Knowledge & Documentation Management