Customer Care Executive | CMA CGM

Job description

Key Responsibilities: • Prepare and send Draft Bills of Lading to customers based on shipping instructions • Ensure all customer requirements are followed as per SOPs, reference guides, and country regulations • Maintain accuracy and turnaround time as per defined standards • Escalate job-related issues and concerns to the Supervisor when required • Raise only genuine and valid queries to the Front Office (FO) • Achieve individual and team targets consistently Candidate Profile (Ideal): Qualification: • Any Graduate Experience: • 02 years • Freshers may apply Skills & Knowledge: • Strong keyboard skills / good typing speed • Good geographical knowledge • Proficient in MS Office (Excel, Outlook, Word) • High attention to detail and accuracy Additional Requirements: • Willingness to work in night shifts • Freshers may apply • Candidates should be based in Navi Mumbai or Thane • Western Line candidates are not preferred • Ulwe and Taloja locations are excluded