L3support

Job description

Hi ,Dear Candidate, Thanks for Applying with TCS for L2& L3 Support Administrator Location: Chennai, Gandhinagar Experience : 6 to 10yrs Mode: • Managerial Round (Telephonic ) • Technical Round (Virtual Round) JD • Take daily operational ownership of the enterprise monitoring and observability toolset end-to-end. • Perform agent installation, uninstallation, and upgradation across physical, virtual, and cloud environments. • Validate data collection accuracy and completeness for all integrated infrastructure components. • Configure and maintain alert policy setups, including specific conditions, dynamic thresholds, and muting rules. • Establish and maintain integrations between monitoring platforms and the ITSM platform (ServiceNow) using Webhooks and APIs. • Ensure platform adherence to compliance, policy, risk, and operational governance standards. • Own reporting automation, custom dashboards (e.g., Grafana), inventory updates, and audit readiness for the tools tower. • Maintain documentation, runbooks, and Standard Operating Procedures (SOPs), and assist in audits. • Administer, configure, and manage enterprise observability platforms, primarily Datadog and Splunk. • Support and maintain legacy "AS-IS" monitoring solutions (e.g., SolarWinds, AppDynamics, Zabbix) during transition and steady-state. • Create, manage, and optimize unified dashboards and report metrics using Grafana. • Configure Major Incident Management (MIM) alert routing and notifications via PagerDuty. • Enterprise Discovery & CMDB • AIOps & Backend Automation • Tool Configuration & Upgrades • ITIL Processes • Automation & Scripting • Security & Compliance if you are intrested in this postion kindly share your cv to this mail id guggilapubindusha.p@tcs.com