Last Mile Team Leader

Job description

**Biker Hiring & On-boarding** l Generate and close hiring leads through local networks, referrals, and vendor partners. l Onboard bikers with the right documentation through vendor agencies and walk-ins. l Conduct screening, orientation, app training, and route familiarisation for new bikers. l Ensure rapid replacement for absenteeism or attrition to maintain roster strength **Daily Biker Management** l Conduct shift based attendance, shift allocation & roster adherence management. l Manage absenteeism and real-time redeployment of bikers l Drive compliance on app usage, scanning workflows and operational SOPs l Monitor hourly dispatches and take corrective action to prevent backlog **Vendor Coordination** l Coordinate with biker vendor partners for fulfilment, backfilling, compliance, and payouts. l Escalate and close issues related to documentation, onboarding gaps, or service quality **D. Payment Coordination** l Verify biker attendance logs, productive hours, and trip-level MIS for payout accuracy. l Coordinate weekly/fortnightly payment inputs with finance, vendors, and central ops. l Resolve biker payment grievances or mismatches promptly to maintain roster stability. l Track payout benchmarks, incentives, and cost KPIs at the branch level. **E. Branch-Level Operational Excellence** l Manage daily on-ground dispatch, routing, and load balancing for EP/BP shipments. l Drive SLA adherence (RAD vs DLV) and ensure timely delivery for premium and e-com shipments. l Track and own all operational KPIs at the branch: n Attendance & availability n Order Productivity n SLA adherence n Cost per Order (CPO) n Same-day delivery performance l Conduct branch-level audits for SOP adherence, exception shipments, and biker performance. F. **Productivity, Performance & Reporting** l Track individual and branch-level biker productivity; drive corrective interventions. l Publish daily MIS covering attendance, productivity, exception cases, and operational issues. l Improve operational efficiency using route optimisation, batching and workload balancing. l Identify bottlenecks and propose actionable improvements to the city ops team. **G. Stakeholder Alignment & Communication** l Work with Operations team and FlexPro central team for smooth execution. l Provide field feedback to product, tech, and process teams to improve tooling and workflows. l Support UAT and rollout of new modules in biker apps, attendance systems, and control tower dashboards. **Skills & Qualifications** l **25 years of experience in last-mile biker fleet handling in e-commerce or quick commerce companies** l Hands-on experience managing 2050+ bikers per shift. l Strong vendor coordination and people management capability. l Ability to drive daily execution in high-intensity last-mile environments. l Basic proficiency in Excel/Sheets and familiarity with operational dashboards.