Lead-Colleague Relations

Job description

About the role This role is at the forefront of the business - the foundation of how we deliver for customers and colleagues.  In this role, I am responsible for delivering a trusted, impartial and insight-led Colleague Relations service by partnering with various  stake holders to resolve workplace concerns and ensure fair, compliant and consistent outcomes. Leverage data and root-cause  analysis to identify risks, drive preventive interventions and build manager capability. Support continuous improvement through agile  ways of working. You will be responsible for Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:  Manage complex colleague relations cases, including investigations into misconduct/grievances pertainign to harassment,  discrimination, retaliation and other workplace concerns, ensuring fair, consistent and legally compliant outcomes. Provide expert guidance, coaching and real-time support to managers on disciplinary/ grievance matters, acting as a trusted advisor  throughout formal processes.  Drive timely and high-quality case resolution through effective case governance, service level adherence, accurate documentation and  audit-ready records.  Analyse case data to identify trends, root causes, systemic risks and behavioural patterns, translating insights into preventive actions  and targeted interventions.  Produce case analytics, dashboards and leadership reports to monitor trends, outcomes, resolution timelines and emerging workplace  risks.  Support action plans aimed at reducing workplace conflicts, harassment, discrimination, behavioural concerns,  performance-related  grievances and promote respectful, inclusive workplaces, including POSH compliance.  Manage colleague relations audits and partner with stakeholders on statutory reporting and compliance requirements.  Support digital transformation initiatives to enhance colleague relations processes, reporting and service delivery. Administration of colleague help policy portal. Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions You will need Customer Relationship Management (CRM)-Intermediate • Minimum 3-4 years of handson experience in colleague  Case Triage & Escalation Management-Intermediate relations and overall about 6 years in similar function. Investigation Case Management-Intermediate • A degree or diploma in human resources  Employee Grievance Handling-Intermediate Support for Employee Disciplinary & Legal Matters-Advanced Workplace Investigations & Compliance-Advanced Query management-Advanced Mental Health & Well-being Support-Intermediate Workplace Policy Development & Implementation-Intermediate Policy Creation, Updates & Version Control-Intermediate Policy Development & Implementation-Intermediate People Policies and Processes-Advanced CF Standard Role Code: Case Tracking & Workflow administration-Intermediate TBS-PPL-WL12-1 Local Languages-Intermediate Policy Legal Risk Assessment & Legal Partnership-Basic Statutory & Regulatory Filing Management-Basic Audit & Assurance Management-Basic CR Practice Deployment & Governance-Basic CR Metrics, Analytics & Leadership Reporting-Basic Whats in it for you? At Tesco, we are committed to providing the best for you.    As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.    Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.     Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.    Salary • Your fixed pay is the guaranteed pay as per your contract of employment.    Performance Bonus • Opportunity to earn additional compensation bonus based on performance, paid annually    Leave & Time-off • Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.    Making Retirement Tension-FreeSalary • In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.    Health is Wealth • Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.    Mental Wellbeing • We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.     Financial Wellbeing • Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.     Save As You Earn (SAYE) • Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.     Physical Wellbeing • Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.  About Us At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves a