Learning Specialist

Job description

Job Description of Trainer Role and Key Responsibilities: • Manage retention during training • Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required • Demonstrate innovation in training by carrying floor requirement into classroom training. • Contribute to process improvements and innovation in the training function • Conduct Need analysis and share feedback with stakeholders • Provide Feedback to New Hires on V&A and Soft Skills • Call monitoring as per requirement Key skills & knowledge: • Exposure of at least 1 year in Training with a BPO - preferred. • Good Facilitation , Presentation and content development skills • Excellent communication skills and good people management skills. • Good Knowledge about Soft Skills, V&A and Email writing skills • Process Oriented, planning • Ability to prioritize, meet deadlines & work under pressure. • Good Time Management, Interpersonal skills and Teamwork.