Location Delivery Head (AVP)- F&A

Job description

Location Delivery Head-AVP-F&A-Pune Responsibilities: • 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations. • Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction. • Strong people leadership experience with responsibility for large multi-functional teams. • Stakeholder management and executive relationship management across customer, operations, and support functions. • Experience in driving operational excellence, productivity improvement, and cost optimization initiatives. • Strong risk, compliance, and business continuity management experience. • Financial acumen including budget management, resource planning, and P&L ownership. Essential Hiring Skills: • Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers. • Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury). • Experience managing multi-country or multi-location delivery operations. • Transformation leadership including process standardization and operating model redesign. • Exposure to automation, AI, RPA, analytics, and digital transformation initiatives. • Experience supporting large transitions, migrations, or M&A integration programs. • Lean Six Sigma, PMP, ITIL, or similar certifications.