Manager

Job description

JOB DETAILS Job Title - Deputy Manager/Manger (Head - Housekeeping) JOB PURPOSE To deliver set standards of cleanliness and upkeep, In-charge for Linen and Laundry JOB RESPONSIBILITIES • To be responsible for aesthetics and a well kept Hospital • To be responsible for enhancing the Patient, Attendants experience at the Hospital • Ability to correspond and communicate with both Internal & External customers • To be the one point contact and be able to attend and resolve Patient concerns and issues. • Ability to evaluate and analyze Customer preference and feedback and guide efforts towards enhanced customer experience. • To keep the motivational standards of team high at all times. • To plan & monitor deployment of GDAs & Housekeeping staff • To ensure quality standards of cleanliness of entire premises • To ensure grooming & hygiene standards of all staff • To indent and ensure availability of linen, uniforms, stationary and other non-medical supplies • To maintain inventory of linen, uniforms , other supplies and discards. • To ensure adherence to linen/uniform specifications. • To observe all rules and procedures in respect of Hygiene, Health and Safety and Fire Prevention. • To be responsible for:Customer amenities,Interior decoration,Laundry/Linen,Pest control,Waste Management • To allocate duties to Housekeeping staff & GDAs • To inspect & audit Vendors to ensure standards of hygiene, cleanliness & Maintenance are met. • To provide Training to all Housekeeping staff & GDAs • To make Budgets for HK Dept. • To track Expenses and Control Costs • To be well groomed, punctual & adhere to company policies and practices. • To have complete orientation of QMS and EMS system of Hospital. • To have complete Awareness about Disaster Management Programme (DMP) of the hospital. • To Comply with the service quality Process, environmental & occupational issues & policies of the respective area • To Comply with patient safety policy • To ensure safe utilization of equipments and proper waste disposal system. V. JOB REQUIREMENTS/SPECIFICATION Minimum Qualifications • Graduate in Hotel Management or equivalent Experience • 6-8 years of experience in managing housekeeping/Facilities Management Language Skills • English • Hindi Behavioural Skills • Planning / Organizing • Leading by Example • Problem Solving & Decision Making • Ability to handle multiple priorities • High Professional ethics and standards • Ability to train and monitor workforce