Inbound Customer Support - Healthcare

Job description

A hospital telecaller manages inbound and outbound patient communications, books appointments, and shares service details to support clinical and administrative workflows.Key Responsibilities • Appointment Scheduling: Book, reschedule, or cancel patient consultations and follow-up visits with doctors. • Lead & Inquiry Handling: Answer incoming phone calls and make outbound calls to prospective patients or leads. • Patient Guidance: Explain hospital packages, treatment options, diagnostic tests, and operational timings clearly. • Follow-ups: Call patients to remind them of missed appointments, upcoming checkups, or report collections. • Data & CRM Management: Log call details, patient feedback, and scheduling statuses accurately into the hospital's database or software. • Internal Coordination: Connect with duty medical officers, reception desks, or specialized departments to resolve urgent patient queries. Required Skills & Qualifications • Education: Graduate or high school diploma in any field (healthcare or life sciences background is a plus). • Communication: Clear, polite, and active-listening skills in English and local languages (such as Kannada, Hindi, or Telugu). • Technical Skills: Basic computer literacy, familiarity with MS Office, and experience with hospital CRM or telecalling software. • Soft Skills: Patience, empathy, persuasion, and the ability to handle stressed or sensitive callers.