Manager Application Engineering

Job description

**Role:** Manager Application Engineering **Location**: Delhi **Key** **Result** **Areas** **(Key** **Performance Indicators)** - Provide rea!-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retails segments. - Must be able to do analysis, respond to customer needs and provide innovative solutions to common problems and new requirements. - Perform trial at customers end, application tests and provide inputs to plant thorugh reviews to ensure product is satisfactory. - Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability. - In order to design and re-design elective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions. - Address product concerns and complaints. - Performance monitoring and benchmarking with competition. - Provide Corrective and Preventive action (CAPA) against the customer Complaints. **Critical** **Tasks** **KRA's and** **Key** **Activities** - Maintain expert level of product knowledge and application. - Initiate Product Development & Approval at target customers, drive and monitor till commercialization. - Listen, understand and provide solution for customer requirements. - Perform technical/ product training for sales people, fabricators, consultants and engineers at targeted segments. - Assist in the design and development of new products and grades necessary to make plant PDQC comfortable. - Regular Interaction with plant technical team through meetings at plants (once in a month).Travel to plants to preform start-up, integration, and training services. - Resolve customer issues or complaints, as per Company's target SLAs/timelines through field investigation, analysis and customer inputs to plant QA/PDQC Dept and ensure non-recurrence - Maintain professional business relationships through regular interactions. - Identify customer's needs and sales opportunities to help future growth **Decision** **making** **authority** **(Decisions** **expected)** Need based Solutions: 1. Confirm product as per specifications/stated needs. 2. Complaint acceptance (as per DOP) 3. Customer Queries. **Educational** **Background** **and** **Work** **Experience** BE (Metallurgy/Mechanical), 6-8 years of Work experience as QA/QC/Operations in Steel plant. **Competencies** - Having relevant metallurgical/product knowledge (Steel mill process) - Collaborating across interdisciplinary teams - Statistical and mathematical skills for analysis - Application knowledge (Customer process) - Communications skills (both written & verbal) **Key** **Success** **Factors** **Challenges** - Grappling with demand of the role - Team Management **Other** **information** Preferred those who knows local language for interaction with shop floor at customer end.