Manager Application Engineering

Job description

Role: Manager Application Engineering Location: Delhi Key Result Areas (Key Performance Indicators) • Provide rea!-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retails segments. • Must be able to do analysis, respond to customer needs and provide innovative solutions to common problems and new requirements. • Perform trial at customers end, application tests and provide inputs to plant thorugh reviews to ensure product is satisfactory. • Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability. • In order to design and re-design elective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions. • Address product concerns and complaints. • Performance monitoring and benchmarking with competition. • Provide Corrective and Preventive action (CAPA) against the customer Complaints. Critical Tasks KRA's and Key Activities • Maintain expert level of product knowledge and application. • Initiate Product Development & Approval at target customers, drive and monitor till commercialization. • Listen, understand and provide solution for customer requirements. • Perform technical/ product training for sales people, fabricators, consultants and engineers at targeted segments. • Assist in the design and development of new products and grades necessary to make plant PDQC comfortable. • Regular Interaction with plant technical team through meetings at plants (once in a month).Travel to plants to preform start-up, integration, and training services. • Resolve customer issues or complaints, as per Company's target SLAs/timelines through field investigation, analysis and customer inputs to plant QA/PDQC Dept and ensure non-recurrence • Maintain professional business relationships through regular interactions. • Identify customer's needs and sales opportunities to help future growth Decision making authority (Decisions expected) Need based Solutions: 1. Confirm product as per specifications/stated needs. 2. Complaint acceptance (as per DOP) 3. Customer Queries. Educational Background and Work Experience BE (Metallurgy/Mechanical), 6-8 years of Work experience as QA/QC/Operations in Steel plant. Competencies • Having relevant metallurgical/product knowledge (Steel mill process) • Collaborating across interdisciplinary teams • Statistical and mathematical skills for analysis • Application knowledge (Customer process) • Communications skills (both written & verbal) Key Success Factors Challenges • Grappling with demand of the role • Team Management Other information Preferred those who knows local language for interaction with shop floor at customer end.