Manager - Compliance

Job description

**Job Summary** The Zonal Compliance & Regulatory Manager will be responsible for end-to-end compliance management across delivery hubs, dark stores, and warehouses. The role requires strong expertise in regulatory licensing, inspection handling, and stakeholder management across pharma and non-pharma domains. The candidate should be adept at navigating regulatory frameworks, managing government relationships, and ensuring seamless business operations through proactive compliance. **Key Responsibilities** **1. Licensing & Regulatory Compliance** - Manage end-to-end procurement, renewal, and maintenance of all licenses including Drug Licenses, FSSAI, Trade License, Shop & Establishment, Health Trade Licenses, Labour registrations, and other statutory approvals. - Ensure compliance with applicable laws such as Drugs & Cosmetics Act, FSSAI regulations, Shop & Establishment Act, Contract Labour laws, and local municipal requirements. - Maintain a centralized repository and tracking system for all licenses and approvals. - Monitor regulatory updates and drive timely implementation across operations. **2. Audit & Compliance Management** - Conduct periodic audits across stores and warehouses to identify compliance gaps. - Drive closure of non-compliances through structured CAPAs. - Prepare audit reports and ensure documentation readiness for inspections. **3. Regulatory Liaison & Inspection Handling** - Act as the single point of contact for Drug Inspectors, FSSAI, Municipal and other regulatory authorities. - Handle inspections, notices, and regulatory queries effectively. - Draft and submit representations, responses, and compliance documentation. - Build and maintain strong working relationships with regulatory authorities. **4. Operations & Governance** - Ensure compliance with storage, handling, and operational standards across pharma and non-pharma categories. - Work closely with Operations, Legal, HR, and Facilities teams to ensure adherence to all regulatory requirements. - Support business expansion by enabling faster and compliant licensing. **5. Process & Continuous Improvement** - Develop and implement SOPs and compliance frameworks. - Identify systemic gaps and drive process improvements to enhance efficiency and reduce regulatory risk. - Conduct training sessions for internal teams on compliance requirements. **Experience & Skills** - Experience in regulatory compliance *(pharma + retail/warehouse ecosystem preferred)* - Strong working knowledge of: Drugs & Cosmetics Act FSSAI Regulations Shop & Establishment Act, Trade & Health Licenses Labour and local municipal compliances - Experience in handling regulatory inspections and government stakeholders - Strong drafting, negotiation, and problem-solving skills - Ability to manage multiple stakeholders and fast-paced operations **What We’re Looking For** A hands-on compliance professional who understands both **on-ground execution and regulatory navigation** , has strong government interfacing experience, and can “get things done” while maintaining high compliance standards.