Manager - SALPL - Prime Rest

Job description

**Location Name:** Delhi - Pitampura **Job Purpose** “This position is open with Bajaj Finance ltd.” This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers. **Duties And Responsibilities** - Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization - Achieving volume targets and managing Call Center Agent Metrics - Identifying the need of sales skills for agents and conducting regular trainings - Monitor & measure key conversion, productivity & data penetration metrics - Retaining high performers and replace poor performers - Take Care of customer Escalations and Complaint **Required Qualifications And Experience** - Good experience of MS Excel - Good understanding of MIS reporting and Audit - Excellent communication skills. - Excellent Team Handling and problem resolving ability. - Exceptionally high motivational levels and needs to be a self-starter