Manager - ServiceNow Solution Architect

Job description

Greetings from DXC Technologies!! We are hiring for Manager - ServiceNow Solution Architect Role: Manager - ServiceNow Solution Architect Mode of Work: Hybrid Location: Noida, Indore and Hyderabad Working Days: 5 days Experience: 14+ years in Industry Shift: Based on the project Qualification: Graduates only Salary: Upto 45 LPA + variable + other benefits (Depends on Exp/ Last Dawn CTC/Interview outcome) Responsibilities: We are looking for an experienced ServiceNow Solution Architect with strong expertise in ServiceNow architecture, development, and customer engagement. The ideal candidate will lead end-to-end solution design, drive platform best practices, and deliver scalable ServiceNow solutions with a focus on Customer Service Management (CSM). Key Responsibilities • Design and architect end-to-end ServiceNow solutions. • Lead solution design across CSM, Flow Designer, integrations, and workflows. • Engage with customers for requirements gathering and solution workshops. • Provide technical leadership, code reviews, and architectural governance. • Oversee platform upgrades, release management, and environment migrations. • Ensure scalability, security, and adherence to ServiceNow best practices. • Mentor development teams and support continuous improvement initiatives. Required Skills • 14+ years of overall IT experience. • Strong ServiceNow Architecture and Development experience. • Expertise in Customer Service Management (CSM) Mandatory. • Hands-on experience with Flow Designer, Workflows, Integrations, and Data Models. • Strong knowledge of platform governance, upgrades, and release management. • Experience in customer-facing roles and enterprise solution design. • ServiceNow CSA/CAD certifications (Architect certifications preferred). Additional Valuable Certifications • CIS Flow Designer • CIS Financial Services Operations (FSO) • CIS Service Portfolio Management (SPM) • CIS IT Service Management (ITSM) Interested candidates can sent their resumes to reena.swathi@dxc.com Regards, HR Reena reena.swathi@dxc.com DXC Technology