Manager / Sr. Manager - Tele Sales.

Job description

Role & responsibilities: • Lead and manage the telesales team to consistently meet and exceed daily/monthly sales targets. • They should have handled at least 50-100 Call center seats in sales before that. • Implement effective sales strategies, including cold calling, lead qualification, and conversion techniques. • Coach and mentor team members on product knowledge, negotiation skills, and customer handling. • Monitor daily call volumes, conversion rates, and performance metrics to ensure operational efficiency. • Analyze team performance data to identify training needs and areas for process improvement. • Foster a collaborative environment between Sales Development and Sales teams to optimize the lead pipeline. • Ensure all team interactions with potential customers align with company quality standards and compliance policies. • Act as a point of escalation for complex customer queries to ensure prompt and effective resolution. • Develop and refine scripts and call workflows to improve customer engagement and successful conversions. • Prepare and present regular sales performance reports to senior management, including actionable insights for growth.