Opening with Teams CSA

Job description

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. • BA/BS (or higher) in Information Technology, or a related field or equivalent experience. • Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills • Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support. • Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. • Advanced analytical, problem-solving, and decision-making skills. • Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers). • Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams. • Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs. • Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use. • Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. • Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange. • Experience with Microsoft Teams administration, including user management, policies, and compliance. • Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services • Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations. • Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks. • Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations. • Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities. • Ability to work independently and as part of a collaborative team. • Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. • Strong knowledge of voice and network protocols, standards, and best practices. • Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues. • Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.