Operations Manager

Job description

Role & responsibilities Transactional Day to Day Operations • Disbursement Banking authorisations • Co-ordination with Bank for payment release • Vendor / channel partner onboarding approvals • Daily coordination with branch operations and business teams for movement on logins, sanctions, disbursements • Verification of payment instructions letter, lien removal letters • Review of BRD , HLS & UD documents for new developments in system • Creation and updation of SOPs • Preparation of monthly management summary decks for Operations Function • Co-ordination with Finance/Accounts team on GL maintenance and reconciliation • Co-ordination with Customer Service teams • Co-ordination with service providers for periodic reviews, monitoring of key metrics and deliverables • Coordinate with Audit for timely closure / responses • Monitoring & Tracking of PDD with Business & Branch Ops team • Upkeep of Masters in core system • Branch / business support • Co-ordination with Finance/Accounts for Bank reconciliation, GL maintenance and reconciliation Strategic Initiatives • Drive department level projects from concept to implementation. • Project management for enterprise level initiatives run by the department • Track achievement of success metrics • Specifically work with Customer Service Team for capability builds on service related processes • Automate MIS & strategy for digitizing daily tracking of cases • Continuously monitor key metrics and take measures for improvement • Responsible for maintaining, publishing & improving dashboards and review decks • Establish collaborative relationship with cross-functional team to move strategies forward • Implementation of Alternate Preferred candidate profile • 4-8 Years experience in Loan Operations • Proficient in MS excel and MS Power Point • Strong analytical skills • Strong project management expertise • Good Understanding of Retail Asset Servicing Operation • Good Knowledge on Accounting Concepts • Knowledge on Loan Origination, Loan Management & CRM System • Knowledge / Experience in handling Mortgage / Education Loan / Corporate Loans