Operations Manager, Last Mile, IN QC

Job description

We are looking for a results-driven Operations Manager to lead end-to-end LM operations for a cluster of sites within the IN QC, SSD organization. In this role, you will be responsible for driving Last mile capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines.You will lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence. Working at the intersection of strategy and execution, you will collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement.This is a critical leadership role that requires strong business acumen, a bias for action, and the ability to navigate ambiguity while managing multiple priorities across a dynamic, fast-paced environment.Key job responsibilities1. Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics2. Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines3. Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity4. Support the scaling of existing business lines and the onboarding of newer business verticals.5. Identify operational gaps, drive root cause analysis, and implement sustainable solutions6. Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance7. Ensure compliance with safety, quality, and process standards across all sitesAbout the teamYou will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. Our team operates at the intersection of speed, scale, and customer obsession, powering Amazon NOW, Same-Day Delivery (SSD) and Amazon Pharmacy.We are builders. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world. Every day, we solve hard problems: shrinking delivery windows, expanding to new cities, onboarding new business verticals, and raising the bar on what "fast" means for our customers.Our team is made up of operations leaders and program managers who are analytical, relentlessly customer-focused, and energized by the challenge of building at pace.