Payment investigation

Job description

• Experience of 2-7 years with Banking background. without a Career break • Experience of minimum one year in Payment Investigations/Funds Transfer/ACH Required • Good written & communication skills • Should be able to work on multiple applications simultaneously • Ability to multitask and effectively prioritize work • High standard of Analytical Skills essential A. Roles & Responsibilities Investigators are responsible for creating investigations cases based on the receipt of inbound messaging (SWIFT, Fed Service, EML, or email) from internal and external parties regarding a USD wire transfer. Once created, the investigator will take end-to-end ownership of the inquiry, communicating with debit and credit parties to resolve the underlying inquiry. During the investigation, the operator is responsible for: • Validating that the underlying USD wire was processed correctly by the operations. • Classifying the inquiry under the correct inquiry type • Communicating with the credit and debit parties using appropriate messaging frequencies, templates and verbiage as outlined in the USD Investigations procedures documents • Escalating anomalies in observed volumes, specific cases or other scenarios indicating potential error, fraud or change in client behavior • Generating outbound correspondence (MT199, Fed 1090)