Personal Shoppers

Job description

• Guide our customers to look Awesome. - Highest level of customized and personal customer service possible to individual shoppers. - Provide advanced knowledge of products, services, and trends. - Become trusted consultants for shoppers to given them enhanced buying experience. - Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. - Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships. - Each personal shopping customer needs to feel as if they are only customer you have. - Give each customer a lot of attention, getting to know their likes and dislikes. - Use tact to find out the budget you need to work within. - Listen well and communicate clearly - Show initiative to make sure you meet customers need • You help them become more fashionable. - Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications. - Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. • Delight Customers with a great Shopping experience • Increased Customer Satisfaction • Increased buying Frequency of High Value Customers • Increased sale - Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings. - Focus on increasing the Item per ticket and Average Bill Value • Increased Average Bill Value • Increased Items per Ticket of Target Customers • Increase in membership base. • Documentation