Territory Manager-Personal Loan (DSA)

Job description

Job Requirements About the Role The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division. Key Responsibilities Primary Responsibilities • Source and manage DSA channels to acquire personal loan business from the market. • Ensure portfolio quality by minimizing delinquencies and application rejections. • Maintain deep knowledge of retail asset products, operational processes, and current market trends. • Identify changing market dynamics and develop new channels to expand business reach. • Deliver high-quality customer service through efficient channel management. Secondary Responsibilities • Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience. • Collaborate with internal teams to ensure alignment with business goals and service standards. What We Are Looking For Education • Graduation: Any discipline. Experience • Relevant experience 3yrs in BFSI Skills and Attributes • Strong understanding of retail asset products and DSA operations. • Ability to identify and adapt to changing market trends. • Excellent stakeholder management and customer service orientation. • Proven leadership skills with the ability to mentor and coach senior team members. • Commitment to customer centricity, innovation, compliance, and integrity. • Ability to foster a digitally enabled and automated environment to meet customer needs. • Talent acquisition and retention capabilities to support rapid business growth.