Pre Sales Executive ( US Market )

Job description

Vedantu is looking for a dynamic and detail-oriented Pre-Sales Executive to join our team and support demo bookings for the US market, specifically catering to the K3–K10 segment. 📍 Location: Bengaluru 🌙 Shift: 8:00 PM – 5:00 AM IST 📅 Working Days: 6 days a week 🗓️ Week Off: 1 rotational weekday off ABOUT THE ROLE The Pre-Sales Executive will be responsible for managing and coordinating demo bookings for US-based students and parents in the K3–K10 segment. The role involves aligning teacher availability with customer requirements across US time zones and ensuring a smooth, timely, and personalized demo scheduling experience. KEY RESPONSIBILITIES 1. Teacher Coordination & Relationship Management • Coordinate with teachers in real time during the USA night shift to ensure smooth demo scheduling and execution. • Conduct regular follow-ups with teachers to maintain updated availability and active status for US time zone slots. • Build and maintain strong professional relationships with teachers supporting US market requirements. • Ensure timely resolution of teacher-related scheduling concerns. 1. Teacher Performance Tracking • Monitor teacher performance through dashboards and internal systems, focusing on demo quality and conversion. • Identify high-performing teachers based on historical performance and US customer feedback. • Maintain awareness of teacher strengths, availability, communication style, and suitability for US customers. 1. Demo Booking & Teacher Allocation • Allocate teachers based on student grade (K3–K10), subject requirements, customer preferences, curriculum needs, and availability. • Coordinate bookings efficiently across US time zones — ET, CT, MT, and PT. • Match demo requirements with the most suitable teacher while considering time zone differences. • Handle high-volume booking requests with speed and accuracy. 1. Scheduling & Availability Management • Manage and track teacher availability during the USA night shift. • Maintain knowledge of teacher availability patterns and recurring schedules. • Track regular teacher time slots to enable faster allocation during peak booking hours. • Optimize scheduling to improve demo conversion opportunities. • Proactively identify and resolve scheduling conflicts or operational bottlenecks. 1. US Customer Handling • Communicate professionally with US-based parents and students using clear spoken and written English. • Understand the basics of the US K–12 education system, grade structure, and parental expectations. • Handle customer escalations and rescheduling requests calmly and efficiently. 1. System & Operational Excellence • Work efficiently across multiple dashboards, sheets, and internal systems. • Maintain operational speed while ensuring booking accuracy. • Keep internal systems and operational data updated. • Ensure accurate records and smooth shift handovers. 1. Technical & Analytical Skills • Good working knowledge of Microsoft Excel, including filters, sorting, data handling, and basic reporting. • Ability to navigate internal dashboards and operational tools independently. • Strong attention to detail and operational accuracy. 1. Shift Handover & Coordination • Maintain clear handover records covering pending bookings, teacher concerns, and required follow-ups. • Coordinate with the day-shift team to ensure continuity of teacher availability data and customer communication. REQUIRED SKILLS • Excellent verbal and written English communication skills. • Strong coordination and relationship management skills. • Ability to multitask in a fast-paced, high-volume environment. • Quick decision-making and execution with strong attention to detail. • Strong organizational and time-management skills. • Good working knowledge of Microsoft Excel and operational tools. • Ability to work independently with minimal supervision. • Prior experience in Pre-Sales, EdTech Operations, BPO, Customer Support, or coordination roles is preferred. K3–K10 MARKET FOCUS • Work with students across the K3–K10 grade range. • Understand student grade, subject, learning requirements, and parent preferences. • Ensure teacher allocation is aligned with relevant US curriculum requirements. • Develop strong familiarity with teacher profiles and their suitability for different student requirements. WORKING CONDITIONS Shift: 8:00 PM – 5:00 AM IST Working Days: 6 days a week Week Off: 1 rotational weekday off Market: USA | K3–K10 Location: Bengaluru