Product Manager- Ops Tech

Job description

Key Responsibilities • Analyze end-to-end operational processes, identify friction points in customer journeys • Define scalable, tech-enabled solutions to reduce operational inefficiencies across workflows • Define requirements, validate payloads, and troubleshoot issues across systems • Work across EMRs, lab systems, reporting engines, CRM, and corporate platforms to enhance customer journey workflows • Faster turnaround times, improved system adoption across centers • Seamless data flow across systems • Create BRDs/FRDs, work closely with development teams • Lead testing, deployment, and adoption tracking This is not a coordination role it is a structured problem-solving and execution role. Requirement: Qualifications & Experience • 25 years experience in Product / Business Analyst / Ops-Tech role • Strong understanding of operational workflows • Experience writing BRDs / FRDs • Experience working with development teams • Experience participating in UAT and go-live • Working understanding of APIs, data flows, and system integrations • Healthtech / Hospital / Diagnostics experience (preferred)