Production Support Engineer

Job description

Job Description - -------------- **Business Overview** As an Application Production Support Engineer (APS), you will join a high-performing, multicultural team dedicated to the excellence of our Banking Platform APS. Operating within the CIB Production function. The Banking Platform APS team operates across Spain and India to provide 24/7 production support for local European applications, ensuring operational resilience and high-quality service for business lines including Banking Platform, Transversal Functions, 2S, and ALMT. **Job Responsibilities** **Core Production Support:** * Provide 24/7 application production support for all business lines, specifically focusing on the Banking platform. * Resolve incidents and respond to user requests, problems, and escalations in a timely manner. * Independently debug and propose resolutions or workarounds for complex production issues. * Perform root cause analysis (RCA) and manage resulting action items to completion. * Coordinate with application, infrastructure, vendor, and business teams to manage incidents and maintenance activities. * Support end-of-day (EOD) and end-of-month (EOM) batch runs. * Provide weekend, holiday, and night support as required. **Operational Resilience \& Maintenance:** * Support change management processes, application releases, and IT security activities (e.g., post-security patch health checks). * Support Disaster Recovery (DR) testing and Business Continuity Planning (BCP) activities. * Perform and coordinate regular preventive maintenance and system monitoring/alerting. * Manage the problem management process to ensure permanent fixes are prioritized and delivered by application teams. **Continuous Improvement \& Documentation:** * Document operational procedures and contribute to the functional/technical knowledge base. * Cross-train team members to build collective expertise. * Analyze and challenge existing support processes to drive automation, optimization, and continuous improvement. **Required Qualifications, Capabilities, and Skills** * 6 years of professional experience in IT operations, system administration, or a related technical field. * University Degree (Bachelor's) in Computer Science or a related discipline. * Fluency in written and spoken English. * Proficiency in UNIX or LINUX (including navigation and scripting). * Experience with ORACLE PL/SQL, MS SQL Server, or PostgreSQL. * Hands-on experience with Websphere, Tomcat, JBOSS, MFT, BC, IBM MQ, CFT, and sFTP. * Proficiency in Autosys or Windows Scheduler; ITSM tools (ServiceNow); Monitoring tools (Dynatrace); and SharePoint. * Strong technical troubleshooting and debugging skills. **Preferred Qualifications, Capabilities, and Skills** * Knowledge of JAVA/J2EE.with an understanding of payments, local clearing systems, H2H concepts/applications, and reporting. * Technical background in web-based application support on JAVA/J2EE/TIBCO or COBOL platforms. * Experience in database performance and SQL tuning is a significant plus. * Prior experience specifically within application production support roles. BNP Paribas is the European Union's leading bank and a key player in international banking, operating in 65 countries. BNP Paribas India Solutions, established in 2005, is a wholly owned subsidiary providing 24x7 global delivery services across Corporate and Institutional Banking, Investment Solutions, and Retail Banking.