Production Support Engineer

Job description

Job Description Business Overview As an Application Production Support Engineer (APS), you will join a high-performing, multicultural team dedicated to the excellence of our Banking Platform APS. Operating within the CIB Production function. The Banking Platform APS team operates across Spain and India to provide 24/7 production support for local European applications, ensuring operational resilience and high-quality service for business lines including Banking Platform, Transversal Functions, 2S, and ALMT. Job Responsibilities Core Production Support: • Provide 24/7 application production support for all business lines, specifically focusing on the Banking platform. • Resolve incidents and respond to user requests, problems, and escalations in a timely manner. • Independently debug and propose resolutions or workarounds for complex production issues. • Perform root cause analysis (RCA) and manage resulting action items to completion. • Coordinate with application, infrastructure, vendor, and business teams to manage incidents and maintenance activities. • Support end-of-day (EOD) and end-of-month (EOM) batch runs. • Provide weekend, holiday, and night support as required. Operational Resilience \& Maintenance: • Support change management processes, application releases, and IT security activities (e.g., post-security patch health checks). • Support Disaster Recovery (DR) testing and Business Continuity Planning (BCP) activities. • Perform and coordinate regular preventive maintenance and system monitoring/alerting. • Manage the problem management process to ensure permanent fixes are prioritized and delivered by application teams. Continuous Improvement \& Documentation: • Document operational procedures and contribute to the functional/technical knowledge base. • Cross-train team members to build collective expertise. • Analyze and challenge existing support processes to drive automation, optimization, and continuous improvement. Required Qualifications, Capabilities, and Skills • 6 years of professional experience in IT operations, system administration, or a related technical field. • University Degree (Bachelor's) in Computer Science or a related discipline. • Fluency in written and spoken English. • Proficiency in UNIX or LINUX (including navigation and scripting). • Experience with ORACLE PL/SQL, MS SQL Server, or PostgreSQL. • Hands-on experience with Websphere, Tomcat, JBOSS, MFT, BC, IBM MQ, CFT, and sFTP. • Proficiency in Autosys or Windows Scheduler; ITSM tools (ServiceNow); Monitoring tools (Dynatrace); and SharePoint. • Strong technical troubleshooting and debugging skills. Preferred Qualifications, Capabilities, and Skills • Knowledge of JAVA/J2EE.with an understanding of payments, local clearing systems, H2H concepts/applications, and reporting. • Technical background in web-based application support on JAVA/J2EE/TIBCO or COBOL platforms. • Experience in database performance and SQL tuning is a significant plus. • Prior experience specifically within application production support roles. BNP Paribas is the European Union's leading bank and a key player in international banking, operating in 65 countries. BNP Paribas India Solutions, established in 2005, is a wholly owned subsidiary providing 24x7 global delivery services across Corporate and Institutional Banking, Investment Solutions, and Retail Banking.