Program Manager - L&D

Job description

**Reports into :** Program Leader L&D **Shift :** 11am 8pm **Role Summary** The Program Manager Learning & Development would design, develop, deploy, and manage end to end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions. **Key Responsibilities** **Learning Strategy and Business Solutioning** - Partner with business leaders to diagnose capability gaps and performance challenges - Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.) - Design customized, outcome-driven learning solutions aligned to organizational strategy - Act as a consultant to the business, recommending learning or non-learning interventions where relevant. **Program Design & Content Development** - Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced) - Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments) - Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus). **Facilitation & Delivery Excellence** - Facilitate learning programs for professional/behavioral and managerial development. - Drive high levels of learning engagement through experiential, discussion-led facilitation. - Coach internal facilitators and enable faculty readiness when required - Continuously refine facilitation approaches based on participant feedback and business needs. **Program Deployment & End-to-End Management** - Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization - Building communication and marketing materials related to program implementation. - Manage multiple learning programs simultaneously with strong governance and execution rigor. - Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners. - Ensure timely delivery, quality standards and cost optimization. **Stakeholder & Vendor Management** - Build strong relationships with senior stakeholders and HR partners - Present learning proposals, progress updates, and impact reports to leadership - Manage external vendors, facilitators and content partners for delivery and development - Ensure alignment between stakeholders, vendors and internal teams. **Measurement, Impact & Continuous Improvement** - Define success metrics aligned to business outcomes (behavior change, performance improvement) - Measure program effectiveness using feedback assessments and impact evaluation frameworks. - Use insights and data to continuously enhance learning solutions - Document best practices and create reusable learning frameworks. **Key Skills & Competencies** **Technical/Functional Skills** Strong expertise in - Facilitation (in person & virtual) - Instructional design & content development - Program & Project management **Experience in deploying:** - Professional and managerial development programs - Large scale learning interventions and long-tenured learning programs - Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems - Ability to create compelling learning narratives and solutioning proposals. **Behavioral competencies** - Business acumen and consultative mindset - Strong stakeholder influencing skills - Excellent communication and presentation skills - High ownership, accountability, and execution discipline - Ability to work in ambiguity and manage multiple priorities - Creative problem solving and solution orientation **Education & Experience** - Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred. - 6-10 years of experience in Learning & Development with: - Significant experience in program management - Solid facilitation experience - Proven exposure to solutioning for business problems - Experience in corporate, consulting, or large-scale organizational learning environments is an advantage.