Program Manager - L&D

Job description

Reports into : Program Leader L&D Shift : 11am 8pm Role Summary The Program Manager Learning & Development would design, develop, deploy, and manage end to end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions. Key Responsibilities Learning Strategy and Business Solutioning • Partner with business leaders to diagnose capability gaps and performance challenges • Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.) • Design customized, outcome-driven learning solutions aligned to organizational strategy • Act as a consultant to the business, recommending learning or non-learning interventions where relevant. Program Design & Content Development • Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced) • Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments) • Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus). Facilitation & Delivery Excellence • Facilitate learning programs for professional/behavioral and managerial development. • Drive high levels of learning engagement through experiential, discussion-led facilitation. • Coach internal facilitators and enable faculty readiness when required • Continuously refine facilitation approaches based on participant feedback and business needs. Program Deployment & End-to-End Management • Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization • Building communication and marketing materials related to program implementation. • Manage multiple learning programs simultaneously with strong governance and execution rigor. • Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners. • Ensure timely delivery, quality standards and cost optimization. Stakeholder & Vendor Management • Build strong relationships with senior stakeholders and HR partners • Present learning proposals, progress updates, and impact reports to leadership • Manage external vendors, facilitators and content partners for delivery and development • Ensure alignment between stakeholders, vendors and internal teams. Measurement, Impact & Continuous Improvement • Define success metrics aligned to business outcomes (behavior change, performance improvement) • Measure program effectiveness using feedback assessments and impact evaluation frameworks. • Use insights and data to continuously enhance learning solutions • Document best practices and create reusable learning frameworks. Key Skills & Competencies Technical/Functional Skills Strong expertise in • Facilitation (in person & virtual) • Instructional design & content development • Program & Project management Experience in deploying: • Professional and managerial development programs • Large scale learning interventions and long-tenured learning programs • Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems • Ability to create compelling learning narratives and solutioning proposals. Behavioral competencies • Business acumen and consultative mindset • Strong stakeholder influencing skills • Excellent communication and presentation skills • High ownership, accountability, and execution discipline • Ability to work in ambiguity and manage multiple priorities • Creative problem solving and solution orientation Education & Experience • Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred. • 6-10 years of experience in Learning & Development with: • Significant experience in program management • Solid facilitation experience • Proven exposure to solutioning for business problems • Experience in corporate, consulting, or large-scale organizational learning environments is an advantage.