Quality Manager

Job description

ROLE : Quality Manager DESIGNATION : Quality Manager LOCATION : Thane YEARS OF EXPERIENCE : Overall (10+ yrs of experience) Minimum 5 yrs in Training Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Summary: Role and Key Responsibilities: - Develop a department of well-trained, competent professionals who continuously improve the - organization and themselves - Conduct quarterly one-on-ones with Quality Team - Coordinate with the Quality Supervisor and Operations on consistency issues - Create and maintain consultant training schedule - Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants Key skills & knowledge: Strong communication skills, both written and verbal. Proficient in Microsoft Office. Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables. Ability to mentor, coach and provide direction to a team of employees. Self-starter, sense of urgency, and works well under pressure. Ability to foster a sense of professionalism and relationship building for self and team. Strong attention to detail. Ability to work a flexible schedule. Occasional travel. - Job Families for Job Profiles Training &Quality Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'