Senior Associate-Quality Assurance

Job description

Job Requirements Role/Job Title:Senior Analyst-QA Business:Retail Assets Function/ Department:Credit COE Roles & Responsibilities: 'To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors • Devise and Deploy QA process in collateral & Non collateral product processes • Measure / Monitor & publish QA scores across credit process / underwriting and Vendors • Share Inputs from QA & Hindsighting process to improve credit process • Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions • Onboard and Manage QA vendors for effective functioning Secondary Responsibilities: 'Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered process . • Evaluate the growth strategy and plan scalability across credit process and products • Recommend process changes in order to improve service efficiency and quality across Credit • Monitor the defined business plan laid out during yearly planning. Key Success Metrics: QA Metric , Vendor management , Quantum and periodicity of MIS .