Regional Collection Manager

Job description

**Role & responsibilities** - Drive collection efficiency and minimize roll forward of cases. - Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes. - Responsible for leading, managing, developing, and training a team of collectors; and for directing their efforts to attain maximum collections while complying with company policies and procedures. - Ensuring professional relationships are established and maintained with clients and attorneys. - Prepares periodic reports on collections activities, including summaries on delinquency ratios. - Achieve collection targets on various parameters like resolution, flows and credit cost. - Take up cases to Lok Adalat for quick settlement wherever required. - Ensure that the team adheres to the defined processes and policies while dealing with customers. - Manage the team of Field Collection Executives and Collection Support Team. - Monitor productivity of field collection executives on a daily basis. - Conduct revised/refresher policy & process training of collections team at regular intervals. - Direct interaction with selected clients in resolving receivables delinquencies.