Regional Collection Manager

Job description

Role & responsibilities • Drive collection efficiency and minimize roll forward of cases. • Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes. • Responsible for leading, managing, developing, and training a team of collectors; and for directing their efforts to attain maximum collections while complying with company policies and procedures. • Ensuring professional relationships are established and maintained with clients and attorneys. • Prepares periodic reports on collections activities, including summaries on delinquency ratios. • Achieve collection targets on various parameters like resolution, flows and credit cost. • Take up cases to Lok Adalat for quick settlement wherever required. • Ensure that the team adheres to the defined processes and policies while dealing with customers. • Manage the team of Field Collection Executives and Collection Support Team. • Monitor productivity of field collection executives on a daily basis. • Conduct revised/refresher policy & process training of collections team at regular intervals. • Direct interaction with selected clients in resolving receivables delinquencies.