Walk-in || Customer Service Officer

Job description

Job description Job Title: Teller - CSO (Retail Branch Banking) Location: Operation: • Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors • Cash balancing and Cash bundling • Issuance of DD/ MC (within prescribed TAT) • Executing of funds transfer/ FD closure / Account Closure • Custodian for teller box • Custodian for cheque drop boxes • Ensure error free transactions of receipts & payments. • Vault Custodian • Ensure highest level of customer service. • Ensure that outward clearing process is adhered to. • ATM custodian. • Identification of counterfeit cash and ensure adherence of process laid down by the bank Customer Service • Query handling • Ensure quality customer service is delivered • Recording complaints as per the specified process • Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area • Monitor all complaints received and ensure that complaints are closed within the TAT • Ensure customer communication on closures • Check with customers if the process of complaint resolution has been managed well • Asking for feedback from customers, who may not be complaining • Discussing with staff the importance of getting feedback from customers on a regular basis Sales • Generate Sales References for products • Generate leads for Third Party Products to the customers