Relationship Officer Business Accounts

Job description

Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Business Accounts Office Location: Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations. Primary Responsibilities: • - Handle business account queries and resolve issues • Cross-sell banking products (CASA, loans, insurance) • Ensure customer satisfaction and retention • Support branch operations and compliance • Assist in account opening and documentation Additional Responsibilities: • - Participate in local marketing activities • Generate leads for new accounts and services • Maintain MIS and reports Reporting Team • Reporting Designation: • Reporting Department: Educational qualifications preferred • Category: • Field specialization: • Degree: • Academic score: Minimum 50% • Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience • Industry: Banking, Financial Services • Role: Customer Service, Sales, Teller • Years of experience: 2 to 5 Key Performance Indicators: - Customer satisfaction score • Product cross-sell ratio • Account activation rate • TAT adherence • Compliance score Required Competencies: - Customer Orientation • Communication Skills • Sales Drive • Attention to Detail • Teamwork Required Knowledge: - Banking products • KYC norms • Branch operations • Core banking systems Required Skills: - Interpersonal skills • MS Office • CRM usage • Problem-solving Required abilities • Physical: NA • Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements • Travel: Minimal (local marketing) • Vehicle: Two-Wheeler Vehicle • Work Permit: Must be authorized to work in India Other details • Pay Rate: Fixed + Incentives • Contract Types: Full-time, Permanent • Time Constraints: Standard banking hours • Compliance Related: Adherence to RBI and internal policies • Union Affiliation: Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.