Sales Manager

Job description

Role & responsibilities Position Sales Manager Personal Loan (PL) Cross-Sell Department Sales Role Overview We are looking for an experienced and result-oriented Sales Manager – PL Cross-Sell to drive Personal Loan cross-sell business through a team of sales executives. The role will be responsible for achieving business targets, managing team performance, developing sales strategies, and ensuring quality customer acquisition. Key Responsibilities • Lead, manage, and motivate a team of sales executives to achieve monthly PL cross-sell targets. • Drive Personal Loan sales through the existing customer base and cross-sell opportunities. • Plan and execute daily, weekly, and monthly sales activities to achieve business objectives. • Monitor individual team member performance against assigned targets. • Identify potential customers and ensure effective lead generation, follow-up, and conversion. • Conduct regular team huddles, performance reviews, and field visits. • Train and coach team members on product features, sales techniques, customer handling, and objection management. • Ensure proper utilization and follow-up of leads generated through various channels. • Maintain strong relationships with existing customers and identify additional lending opportunities. • Coordinate with credit, operations, and other internal teams for smooth processing and disbursement. • Ensure adherence to company policies, KYC requirements, process guidelines, and compliance standards. • Track sales funnel, login, approval, disbursement, rejection, and productivity metrics. • Take corrective actions for underperforming team members and improve overall team productivity. • Prepare and share regular MIS and business performance reports with management. • Ensure high-quality sourcing with minimum customer complaints and sustainable portfolio growth. Key Performance Indicators (KPIs) • Monthly PL cross-sell achievement • Team productivity and individual achievement • Lead-to-login and login-to-disbursement conversion • Number and value of PL disbursements • Customer acquisition and cross-sell ratio • Team retention and productivity • Quality of sourcing and process adherence • Customer service and complaint levels Candidate Profile • Education: Graduate in any discipline; MBA/PGDM in Sales/Marketing will be an added advantage. • Experience: 2–5 years of experience in Personal Loans, Retail Lending, Banking, NBFC, or financial services sales. • Prior experience in team handling and sales target management is preferred. • Strong understanding of PL sales and cross-selling techniques. • Good communication, negotiation, and relationship-management skills. • Strong analytical and problem-solving abilities. • Target-oriented, self-motivated, and capable of working in a fast-paced sales environment. • Comfortable with field sales and customer interactions. Core Competencies • Team Leadership • Sales & Business Development • Personal Loan Cross-Selling • Customer Relationship Management • Lead Conversion • Performance Management • Sales Planning & Execution • Coaching & Team Motivation • MIS & Data Analysis • Compliance & Process Adherence