Sap Crm Functional Consultant @ Hyderabad

Job description

Expected Scope of work / Responsibilities: Support as process expert for designing the process template in managing the SAP projects Job Description (Tasks, responsibilities) • Provide support to Product Owner, CRM Capability Experts and C4C Team in general; • Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept; • Communicate with different departments and business roles in order to support Sales and • Service Cloud implementation process; • Create, maintain and improve existing SAP C4C Training documentation; • Organize and deliver trainings to SAP C4C end-users; • Provide support in different Testing activities (User Department testing, Regression • testing, UAT and Integration testing); • Cooperate with technical department during implementation of technical requirements and • bug fixing processes; • Assist during creation of documents for business/technical requirements; • Test SAP Sales and Service solution and document bugs; • Manage manual and automated data imports into the system; • Document processes and interfaces; • Work on data quality check. Profile (technical/technological skills, soft skills) • At least 3 years experience with CRM Sales and/or Service solution SAP (preferred), • Salesforce, Microsoft Dynamics 365, Oracle CRM etc. • Experience in Implementation of CRM solution (mandatory) • Experience in Support processes (mandatory) • Exceptional presentation skills (mandatory) • Familiar with Agile methodology • Knowledge of JIRA or similar tracking tool • Advanced Excel knowledge