Senior Analyst | Container Damage Recovery

Job description

Key Responsibilities • Assess container damage notifications as per defined SOPs and service guidelines • Scrutinize and verify documents and evidence for completeness, accuracy, and relevance • Coordinate appointment of marine cargo surveyors to determine the cause of damage • Collect and analyze required information and documentation for claims investigation • Lead recovery settlement discussions with liable third parties and support recovery processes • Liaise with internal departments, insurance companies, and P&I clubs regarding claims • Provide guidance on maritime and logistics-related matters to internal stakeholders • Maintain records of recovery cases and associated costs using internal systems • Ensure adherence to quality standards, processes, and service level agreements (SLAs) • Prepare reports, statistics, and support ad-hoc claims-related tasks • Escalate issues to senior management when required • Support and mentor junior team members when needed. Eligibility Criteria • Graduate or Postgraduate from a recognized university • Degree in Nautical Science is an added advantage • Professional training in law, shipping, or logistics preferred