Senior Compliance Manager

Job description

Job Summary The Zonal Compliance & Regulatory Manager will be responsible for end-to-end compliance management across delivery hubs, dark stores, and warehouses. The role requires strong expertise in regulatory licensing, inspection handling, and stakeholder management across pharma and non-pharma domains. The candidate should be adept at navigating regulatory frameworks, managing government relationships, and ensuring seamless business operations through proactive compliance. Key Responsibilities 1. Licensing & Regulatory Compliance • Manage end-to-end procurement, renewal, and maintenance of all licenses including Drug Licenses, FSSAI, Trade License, Shop & Establishment, Health Trade Licenses, Labour registrations, and other statutory approvals. • Ensure compliance with applicable laws such as Drugs & Cosmetics Act, FSSAI regulations, Shop & Establishment Act, Contract Labour laws, and local municipal requirements. • Maintain a centralized repository and tracking system for all licenses and approvals. • Monitor regulatory updates and drive timely implementation across operations. 2. Audit & Compliance Management • Conduct periodic audits across stores and warehouses to identify compliance gaps. • Drive closure of non-compliances through structured CAPAs. • Prepare audit reports and ensure documentation readiness for inspections. 3. Regulatory Liaison & Inspection Handling • Act as the single point of contact for Drug Inspectors, FSSAI, Municipal and other regulatory authorities. • Handle inspections, notices, and regulatory queries effectively. • Draft and submit representations, responses, and compliance documentation. • Build and maintain strong working relationships with regulatory authorities. 4. Operations & Governance • Ensure compliance with storage, handling, and operational standards across pharma and non-pharma categories. • Work closely with Operations, Legal, HR, and Facilities teams to ensure adherence to all regulatory requirements. • Support business expansion by enabling faster and compliant licensing. 5. Process & Continuous Improvement • Develop and implement SOPs and compliance frameworks. • Identify systemic gaps and drive process improvements to enhance efficiency and reduce regulatory risk. • Conduct training sessions for internal teams on compliance requirements. Experience & Skills • Experience in regulatory compliance (pharma + retail/warehouse ecosystem preferred) • Strong working knowledge of: Drugs & Cosmetics Act FSSAI Regulations Shop & Establishment Act, Trade & Health Licenses Labour and local municipal compliances • Experience in handling regulatory inspections and government stakeholders • Strong drafting, negotiation, and problem-solving skills • Ability to manage multiple stakeholders and fast-paced operations What We’re Looking For A hands-on compliance professional who understands both on-ground execution and regulatory navigation , has strong government interfacing experience, and can “get things done” while maintaining high compliance standards.