Senior Customer Service Manager-Loan Centre

Job description

Job Requirements About the Role Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine. Key Responsibilities Deliver prompt, high-quality customer support Own and resolve customer issues end-to-end Engage across digital and voice platforms Improve service processes and customer experience Collaborate with teams to close complaints quickly What We’re Looking For Education: Graduate (any discipline) Experience: 2+ years in customer service Skills: Communication, empathy, problem-solving, multitasking