Senior Domain Manager

Job description

**Location Name:** Pune Corporate Office - Mantri **Job Purpose** To provide Level 2 technical support for AWS infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on AWS. **Duties And Responsibilities** A- Minimum required Accountabilities for this role **B- Additional Accountabilities Pertaining To The Role** **Major Challenges** - Supporting heavy workloads in a multi-account, multi-region AWS environment. - Ensuring high availability and performance during live migrations or failover activities. - Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup. - Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment. - Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs. **Required Qualifications And Experience** - Qualifications - Graduation in Computer Science, Information Technology, or a related field. - 4 to 5 years of hands-on experience in AWS Infrastructure support or System Administration. - Work Experience - Strong experience with AWS core services:EC2, S3, IAM, VPC, CloudWatch, EBS, RDS, Load Balancers, lambda, ECS, EKS, ECR,VCP endpoint. - Solid understanding of cloud networking (NAT gateways, route tables, security groups). - Ability to troubleshoot Linux/Windows VMs in AWS. - Experience with scripting and automation using Bash, PowerShell, or Python. - Familiarity with Infrastructure as Code tools like Terraform or CloudFormation. - Knowledge of backup, DR, and cost optimization strategies. - Clear communication and incident handling skills. - Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc. - Ensure security compliance and policy enforcement via IAM roles, KMS, S3 policies, and encryption. - Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs. - Participate in incident management and root cause analysis (RCA) for high-severity issues.