Senior Domain Manager

Job description

Location Name: Pune Corporate Office - Mantri Job Purpose To provide Level 2 technical support for AWS infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on AWS. Duties And Responsibilities A- Minimum required Accountabilities for this role B- Additional Accountabilities Pertaining To The Role Major Challenges • Supporting heavy workloads in a multi-account, multi-region AWS environment. • Ensuring high availability and performance during live migrations or failover activities. • Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup. • Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment. • Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs. Required Qualifications And Experience • Qualifications • Graduation in Computer Science, Information Technology, or a related field. • 4 to 5 years of hands-on experience in AWS Infrastructure support or System Administration. • Work Experience • Strong experience with AWS core services:EC2, S3, IAM, VPC, CloudWatch, EBS, RDS, Load Balancers, lambda, ECS, EKS, ECR,VCP endpoint. • Solid understanding of cloud networking (NAT gateways, route tables, security groups). • Ability to troubleshoot Linux/Windows VMs in AWS. • Experience with scripting and automation using Bash, PowerShell, or Python. • Familiarity with Infrastructure as Code tools like Terraform or CloudFormation. • Knowledge of backup, DR, and cost optimization strategies. • Clear communication and incident handling skills. • Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc. • Ensure security compliance and policy enforcement via IAM roles, KMS, S3 policies, and encryption. • Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs. • Participate in incident management and root cause analysis (RCA) for high-severity issues.