Senior Manager – Manufacturing & Service

Job description

Job Title: Senior Manager – Manufacturing & Service Location: Bangalore (On-site) About Us At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self-reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education. If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more:http://teachmint.com/http://teachmint.com About the Role The Senior Manager – Manufacturing & Service will own end-to-end manufacturing quality, localisation, and after-sales service operations for Teachmint's hardware products across partner factories and service centres. This role carries full ownership of workflows at partner sites — from factory qualification, BOM/SOP creation, and manufacturing quality, to service centre performance and field support. The Senior Manager will lead an internal team and own workflows at partner factories and service centres to drive continuous improvement across the manufacturing and service network. Key Responsibilities Manufacturing Quality & Localization • Audit and qualify supplier-factory combinations against Teachmint's quality and capability standards • Own creation and maintenance of SKU-wise BOMs and SOPs across the product portfolio • Own IQC, Line QC, OQC, and PDI processes end-to-end • Identify localization opportunities and drive direct sourcing to grow Local BOM • Lead RCAs for field failures and drive closure of factory-level corrective actions Service Centre Ownership • Own end-to-end workflows at partner service centres — intake, repair TAT, spares availability, and quality of repairs • Set and monitor service SLAs and drive performance reviews with service partners • Feed field/service data back into manufacturing RCAs and design improvements • Build a scalable service operations framework as hardware volumes grow Team & Stakeholder Management • Manage & upskill a team of 4-6 across on-ground services, manufacturing operations and service centre operations • Partner with sourcing, product, and design teams to align on quality and localization roadmaps • Represent manufacturing & service in leadership reviews, owning metrics and improvement plans Continuous Improvement • Drive structured quality improvement programs across factories and service centres • Build Teachmint's independent quality capability, reducing reliance on supplier documentation and training Key Requirements • 7–10 years of experience in EMS/electronics manufacturing quality, with prior exposure to service or after-sales operations • Proven experience managing teams and cross-functional stakeholders in a manufacturing or hardware environment • Strong track record in factory audits, line quality, and BOM/SOP ownership • Experience setting up or managing service centre operations, SLAs, and partner performance • Excellent data analysis, reporting, and executive communication skills • Comfort operating with high ownership in a fast-scaling, lean team environment Preferred Qualifications • Experience in localization or Make-in-India (MII) initiatives • Exposure to both ODM and OEM manufacturing models • Prior experience building or scaling a quality/service function from the ground up Travel Requirement Frequent travel to Indian factories, suppliers, and service centres; occasional travel to Chinese suppliers. Why Join Us • Own manufacturing and service outcomes end-to-end for Teachmint's hardware business • Build and lead a team shaping Teachmint's independent quality, localization, and service capability • Directly influence product reliability, margins, and customer satisfaction at scale • High-visibility role with a seat in leadership reviews and cross-functional strategy Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.