Senior Manager – Manufacturing & Service

Job description

Job Title: Senior Manager – Manufacturing & Service Location: Bangalore (On-site) About Us At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self-reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education. If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com About the Role The Senior Manager – Manufacturing & Service will own end-to-end manufacturing quality, localisation, and after-sales service operations for Teachmint's hardware products across partner factories and service centres. This role carries full ownership of workflows at partner sites — from factory qualification, BOM/SOP creation, and manufacturing quality, to service centre performance and field support. The Senior Manager will lead an internal team and own workflows at partner factories and service centres to drive continuous improvement across the manufacturing and service network. Key Responsibilities Manufacturing Quality & Localization • Audit and qualify supplier-factory combinations against Teachmint's quality and capability standards • Own creation and maintenance of SKU-wise BOMs and SOPs across the product portfolio • Own IQC, Line QC, OQC, and PDI processes end-to-end • Identify localization opportunities and drive direct sourcing to grow Local BOM • Lead RCAs for field failures and drive closure of factory-level corrective actions Service Centre Ownership • Own end-to-end workflows at partner service centres — intake, repair TAT, spares availability, and quality of repairs • Set and monitor service SLAs and drive performance reviews with service partners • Feed field/service data back into manufacturing RCAs and design improvements • Build a scalable service operations framework as hardware volumes grow Team & Stakeholder Management • Manage & upskill a team of 4-6 across on-ground ser