Senior Manager (Team Leader-BPO) - Digital Sales

Job description

Candidate with Digital sales Experience with BPO background will be given preference Designation-Senior Manager (Team Leader-BPO ) Location-Vashi Navi Mumbai Roles & Responsibility • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Education: Graduation Mandatory Experience: • Minimum 2 years experience as Team lead on paper • Over all 4+ years experience • Candidate from Contact Centre with Insurance Sales experience Preferred Contact Person: Namrata Shinde 7977468255 namrata.shinde@ext.icicilombard.com