Senior Manager (Voice / Chat)

Job description

eClerx is hiring for Operations Manager (Voice / Chat )- International BPO Details: • Offered Designation: Senior Process Manager (Voice / Chat ) • Location : Pune • Shifts : Night Shifts (US shift) • Preffered Industry : Telecom Experience required: • Candidate must be a graduate . • 10+ years of experience into customer operation , international voice , international chat process , CSAT , FCR , AHT , Attration , retention and shrinkage. • Candidate should have experience into telecom process . Please share your profile on this below email: Email: Yogita.Mondhwani@eclerx.com