Senior Manager (Voice / Chat)

Job description

***eClerx is hiring for Operations Manager (Voice / Chat )- International BPO*** ***Details:*** - **Offered Designation: Senior Process Manager (Voice / Chat )** - **Location : Pune** - **Shifts : Night Shifts (US shift)** - **Preffered Industry : Telecom** ***Experience required:*** - **Candidate must be a graduate .** - **10+ years of experience into customer operation , international voice , international chat process , CSAT , FCR , AHT , Attration , retention and shrinkage.** - **Candidate should have experience into telecom process .** **Please share your profile on this below email:** **Email: Yogita.Mondhwani@eclerx.com**