Senior Payroll Specialist (L07)

Job description

Role Title: Senior Payroll Specialist (L07) Company Overview Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com. Organizational Overview The Payroll process is designed to ensure that employees are paid accurately and on time while maintaining compliance with statutory, tax, and organizational requirements. The payroll team is responsible for coordinating with HR, Finance, Benefits, and external partners to process monthly payroll, complete necessary checks and reconciliations, and ensure that all required approvals and controls are in place before salary disbursement. The process also encompasses statutory filings, tax reporting, pay slip generation, employee query resolution, and maintenance of accurate payroll records. Through strong governance, data accuracy, confidentiality, and continuous process improvements, Payroll contributes significantly to delivering a seamless and trusted employee experience. Role Summary/Purpose We are looking for a detail-oriented and employee-focused Senior Payroll Specialist to support end-to-end payroll operations, statutory compliance, benefits administration, reimbursements, and full & final settlement activities. The role requires strong knowledge of payroll processes, employee lifecycle transactions, statutory deductions, and payroll-related employee query management. The ideal candidate should be able to work with high accuracy, maintain confidentiality, manage timelines effectively, and collaborate with internal stakeholders including HR, Finance, Payroll vendors, Benefits teams, and employees. Key Responsibilities Payroll Operations • Manage employee additions, deletions, and payroll changes in the payroll system in a timely and accurate manner. • Process monthly payroll inputs including salary changes, new hires, exits, reimbursements, deductions, recoveries, and other applicable components. • Verify statutory and payroll-related deductions including Professional Tax, Provident Fund, ESIC, Labour Welfare Fund, and other applicable deductions. • Validate payroll registers to ensure accurate and error-free salary processing. • Coordinate with the payroll team/vendor to share timely and accurate payroll inputs. • Review payroll outputs and identify discrepancies before final payroll closure. • Maintain accurate payroll records and documentation for audit and compliance purposes. Full & Final Settlement and Exit Support • Ensure all Full & Final settlements are processed and closed within defined timelines. • Collate and provide accurate exit-related inputs to the payroll team for F&F processing. • Validate F&F registers for accuracy, including notice pay recovery, leave encashment, statutory deductions, gratuity, reimbursements, and other applicable payments or recoveries. • Manage exit-related employee queries and ensure timely resolution. • Support the processing of gratuity payments for eligible exited employees. • Manage the exit mailbox, including responses to employment verification requests. • Issue relieving letters, service letters, and other exit-related documents as per company policy. Statutory Compliance and Employee Support • Support employees on Provident Fund related matters including queries, withdrawals, transfers, UAN-related issues, and documentation support. • Ensure payroll processes are aligned with applicable statutory and compliance requirements. • Support internal and external audits by providing required payroll, statutory, and employee records. • Maintain confidentiality of employee salary, statutory, and personal information at all times. Employee Query and Grievance Management • Handle employee grievances and queries related to salary, payroll deductions, reimbursements, statutory benefits, and full & final settlements. • Provide clear, accurate, and timely responses to employee concerns. • Track and follow up on pending payroll-related cases to ensure closure within service timelines. • Partner with relevant teams to resolve escalated payroll or benefits-related issues. Benefits and Reimbursement Administration • Process employee benefits reimbursements in line with company policy. • Respond to employee queries related to reimbursements, benefits eligibility, documentation, and claim status. • Support employee addition and deletion on Pluxee and other benefits platforms. • Assist employees with enrollment in applicable savings, insurance, and benefit schemes. • Communicate available employee benefits and guide employees on the enrollment process. • Inform employees about updates or changes to the company benefits structure. • Coordinate with vendors and internal stakeholders for benefits administration and issue resolution. Documentation and Letters • Issue ad hoc employee letters such as employment letters, salary certificates, experience letters, address proof letters, and other HR/payroll-related documents as per policy. • Ensure all employee letters and records are accurate and released within defined timelines. • Maintain proper documentation and trackers for payroll, F&F, benefits, reimbursements, and employee letters.