Senior Process Manager

Job description

Job Description We are seeking a Lead Consultant with strong expertise in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to lead the design, implementation, and optimization of customer data and cross-channel journey orchestration solutions. This role requires a blend of strategic thinking and hands-on execution, with a focus on translating business requirements into scalable solutions across data, audience, and campaign layers while ensuring effective governance and performance. Responsibilities Workfr Key Responsibilities Performance Monitoring & Troubleshooting • Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly. • Identify issues across submissions, approvals, and workflow stages. • Fix functional issues inside Workfront and support stability of existing flows. Workflow Optimization & Evolution (Fusion) • Enhance and evolve campaign workflows using Workfront Fusion. • Translate business requests from campaign managers into workflow logic changes. • Develop small-to-medium Fusion workflows to improve automation. • Ensure all enhancements are compliant with governance and best practices. End-User Support & Enablement • Act as the primary SME for workflow-related questions from campaign managers and internal teams. • Provide clarifications, training, and documentation to support adoption. • Assist in onboarding teams to new or updated workflows. Required Skills & Qualifications • 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals). • Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks. • Strong troubleshooting skills across Workfront processes. • Ability to translate business processes into Workfront workflows. • Strong communication skills and stakeholder engagement experience. • Experience in campaign operations, marketing workflows, or MarTech is a plus. Good to Have • Workfront or Fusion certifications • Experience integrating Workfront with AEM, CRM, or other marketing systems • Understanding of governance, naming conventions, or workflow best practices Key Must-Haves • Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration) • Ability to monitor and troubleshoot campaign automation flows • Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role) • Good communication skills to support end users and clarify workflow behavior Nice-to-Have • Campaign operations or MarTech workflow experience • Workfront certifications • Experience in enterprise workflow environments This is a hybrid functional + light Fusion development role , not a Workfront admin or full-stack developer position. Kindly start sharing profiles aligned to the above requirements at the earliest. nt