Senior Process Manager

Job description

**Job Description** We are seeking a Lead Consultant with strong expertise in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to lead the design, implementation, and optimization of customer data and cross-channel journey orchestration solutions. This role requires a blend of strategic thinking and hands-on execution, with a focus on translating business requirements into scalable solutions across data, audience, and campaign layers while ensuring effective governance and performance. **Responsibilities** Workfr **Key Responsibilities** **Performance Monitoring & Troubleshooting** - Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly. - Identify issues across submissions, approvals, and workflow stages. - Fix functional issues inside Workfront and support stability of existing flows. **Workflow Optimization & Evolution (Fusion)** - Enhance and evolve campaign workflows using Workfront Fusion. - Translate business requests from campaign managers into workflow logic changes. - Develop small-to-medium Fusion workflows to improve automation. - Ensure all enhancements are compliant with governance and best practices. **End-User Support & Enablement** - Act as the primary SME for workflow-related questions from campaign managers and internal teams. - Provide clarifications, training, and documentation to support adoption. - Assist in onboarding teams to new or updated workflows. **Required Skills & Qualifications** - 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals). - Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks. - Strong troubleshooting skills across Workfront processes. - Ability to translate business processes into Workfront workflows. - Strong communication skills and stakeholder engagement experience. - Experience in campaign operations, marketing workflows, or MarTech is a plus. **Good to Have** - Workfront or Fusion certifications - Experience integrating Workfront with AEM, CRM, or other marketing systems - Understanding of governance, naming conventions, or workflow best practices **Key Must-Haves** - Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration) - Ability to monitor and troubleshoot campaign automation flows - Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role) - Good communication skills to support end users and clarify workflow behavior **Nice-to-Have** - Campaign operations or MarTech workflow experience - Workfront certifications - Experience in enterprise workflow environments This is a **hybrid functional + light Fusion development role** , not a Workfront admin or full-stack developer position. Kindly start sharing profiles aligned to the above requirements at the earliest. nt