Senior Program Manager

Job description

Program Management: Roles & Responsibilities • Own the complete program lifecycle from RFQ, NPI, pilot builds, mass production, and product end-of-life, ensuring customer satisfaction. • Coordinate with Engineering, Production, Quality, Supply Chain, Finance, Logistics, and Manufacturing teams to achieve project milestones. • Develop project schedules, monitor progress, manage risks, and ensure on-time delivery of all customer programs. • Lead NPI activities, manufacturing readiness reviews, design transfer, process validation, and production launch. • Work with Supply Chain and Operations to ensure timely availability of materials, equipment, manpower, and production • Monitor quality performance, lead customer issue resolution, ensure timely CAPA implementation, and achieve customer quality • Track program costs, monitor margins, support cost reduction initiatives, and ensure financial performance meets business objectives. • Serve as the primary customer interface for program updates, milestone reviews, engineering changes, and issue resolution. • Track key performance indicators such as On-Time Delivery (OTD), First Pass Yield (FPY), Customer PPM, project milestone adherence, and revenue performance. • Mentor Program Managers, establish best practices, drive continuous improvement, and ensure compliance with customer, quality, and regulatory requirements.