Operation Program Manager

Job description

Roles & Responsibilities • Own the overall customer relationship from an operations and delivery perspective. • Lead product transfer activities (Factory Transfer / Site Transfer) for seamless production transition. • Develop, track, and drive overall NPI project timelines, milestones, and deliverables. • Manage customer demand planning, production ramp-up, and delivery commitments. • Plan manufacturing capacity, resources, and production readiness to meet customer requirements. • Coordinate cross-functional teams including Purchasing, Planning, Warehouse, Production, Logistics, and Customer Service. • Drive manufacturing readiness, factory readiness, and infrastructure readiness before mass production. • Lead CAPEX planning, approval coordination, and manufacturing resource planning. • Monitor project budgets, schedules, and operational costs to ensure business targets are achieved. • Identify project risks, implement mitigation plans, and drive issue resolution across functions. • Ensure on-time execution of NPI milestones from prototype builds through mass production. • Implement NPI security controls, including controlled access and confidential build management. • Ensure customer intellectual property (IP) protection and compliance with security requirements. • Coordinate customer communications, progress reviews, and status reporting throughout the project lifecycle. • Drive continuous improvement in NPI execution, manufacturing efficiency, quality, cost, and on-time delivery through cross-functional collaboration.