Senior Technical Support Application

Job description

Division Information Technology Department Technical Delivery Sub Department 1 Job Purpose Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations. Key Accountabilities (1/6) Identify technical solution based on business needs to meet business requirements and project Delivery within timelines. • Evaluate solutions and conduct proof of concepts based on business requirements. • Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data. • Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues. Key Accountabilities (2/6) Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements. • Work closely with the vendors to deliver solutions for all technical issues. • Align the solutions with the business needs of the internal stakeholders. • Evaluate the training needs and ensure successful delivery of training. Key Accountabilities (3/6) Manage vendor relationships by ensuring SLA are met as per the requirements. • Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time. • Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms. Key Accountabilities (4/6) Key Accountabilities (5/6) Key Accountabilities (6/6) Major Challenges Key Interactions (1/2) Key Interactions (2/2) Dimensions (1/2) Dimensions (2/2) Key Decisions (1/2) Key Decisions (2/2) Education Qualification University Graduate , Certification course in IT Relevant Work Experience Minimum 5-6 years of relevant Technical experience.